General Terms of Sale and Return Policy

OVERVIEW

This website is operated by SAS Avenue Terroir. On this site, the terms "we", "our", and "us" refer to SAS Avenue Terroir. SAS Avenue Terroir provides this website, including all information, tools, and services available to you, the user, subject to your acceptance of all the terms, conditions, policies, and notices stated here.

By visiting this site and/or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("General Terms and Conditions of Sale", "General Terms and Conditions of Sale and Use", "Terms"), including the additional terms, conditions, and policies referenced herein and/or accessible by hyperlink. These General Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and/or content contributors.

Please read these General Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Terms and Conditions of Sale and Use. If you do not accept all the terms and conditions of this agreement, then you must not access the website or use the services offered there. If these General Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Terms and Conditions of Sale and Use.

All new features and tools that will be added later to this store will also be subject to these General Terms and Conditions of Sale and Use. You can consult the most recent version of the General Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change, or replace any part of these General Terms and Conditions of Sale and Use by posting updates and/or modifications on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or access to it after the posting of any changes constitutes acceptance of those changes by you.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell you our products and services.

ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE

By accepting these General Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor under your care to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright laws and alcohol sales laws).

You must not transmit any viruses or any other destructive code.

Any breach or violation of these General Terms of Sale and Use will result in the immediate termination of your Services.

ARTICLE 2 – GENERAL TERMS

We reserve the right to refuse access to the services to anyone at any time, for any reason.

You understand that your content (excluding your credit card information) may be transmitted unencrypted, which implies (a) transmissions over various networks; and (b) changes to comply with and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website through which the Service is provided, without our prior express written authorization.

The headings used in this agreement are included for your convenience and will neither limit nor affect these Terms.

Upon validation of an order by the buyer on our site www.avenue-terroir.com, the buyer agrees to comply with all the general conditions present here.

ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete, or up to date. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions, without first consulting more accurate, complete, and updated sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain some outdated information. Such outdated information, by nature, is not current and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes made to our site.

ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES

The prices of our products may be changed without notice.

We reserve the right at any time to modify or discontinue the Service (as well as any part or content of the Service) without notice and at any time.

We will not be liable to you or any third party for any price changes, suspension, or interruption of the Service.

ARTICLE 5 – PRODUCTS OR SERVICES

Some products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy.

We have done our best to display the colors and images of our products appearing on our store as clearly as possible. We cannot guarantee that the color display on your computer screen will be accurate.

We reserve the right, without being obligated to do so, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and all product prices may be changed at any time without prior notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any offer of service or product presented on this site is void where prohibited by law.

We do not guarantee that the quality of all products, services, information, or any other merchandise you have obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.

ARTICLE 6 – LEGAL INFORMATION

In accordance with Ordinance No. 59-107 of January 7, 1959, the sale of alcohol is prohibited to minors under 18 years of age. The buyer therefore agrees to be at least 18 years old on the date of the order. 

ARTICLE 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we modify an order or if we cancel it, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers, or distributors.

You agree to provide up-to-date, complete, and accurate order and account information for all orders placed on our store. You commit to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.

ARTICLE 8 – RECEIPT OF GOODS

Goods travel under the cover of the applicable transport regulations. For the handling of a dispute (breakage, shortages, damages), the reservations must be precise, characterized, and stated on the transport document at the time of delivery and reported to the carrier by registered letter within 3 days following receipt. As soon as we become aware of the dispute, by fax, email, or mail (within eight days at the latest), we will activate the insurance and reimburse you or replace the wines accordingly.

Attention ! : The formulas of the type 'subject to unpacking' are null and void.

The goods remain our property until their full payment according to the terms of law no. 80 335 of May 12, 1980. Note: all our goods, even sold free of charge, travel at the risk and peril of the recipient. It is the recipient's responsibility to precisely note any missing items and damages observed on the receipt document that they must mandatorily sign, date, and confirm by registered mail within 3 days. All reservations of the type 'subject to unpacking' are null and void.

ARTICLE 9 – RIGHT OF WITHDRAWAL AND RETURN POLICY

You have the right to withdraw from this contract without giving any reason within a period of fourteen days. The withdrawal period expires fourteen days after the day you, or a third party other than the carrier and designated by you, physically takes possession of the item.

To exercise this right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, a letter sent by post or email). In order for the withdrawal period to be respected, it is sufficient that you send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Effects of withdrawal and return

In the event of your withdrawal from this contract, we will refund all payments received from you, except for the round-trip delivery costs remaining at your expense, as soon as possible from the moment we are informed of your decision to withdraw from this contract.

We will proceed with the refund using the same payment method that you used for the initial transaction; this refund will not incur any fees for you. The refund can only be made after the quality control of the received item.

You must return the item in person or send it back to SAS Avenue Terroir without excessive delay and, in any case, no later than fourteen days after you have communicated your decision to withdraw from this contract. This period is deemed respected if you return the item before the expiration of the fourteen-day period.

Shipping costs (round trip), as well as processing fees, will be borne by the buyer.

SAS Avenue Terroir must be informed of the return of the merchandise by email or by mail.

Your responsibility is only engaged with respect to the depreciation of the item resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of this item. In the case where certain products have been opened or consumed, SAS Avenue Terroir reserves the right to deduct these products from the refund made to the buyer.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.

ARTICLE 10 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or influence.

You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranty, representation, or condition of any kind and without any endorsement. We will have no legal liability arising from or related to the use of these optional third-party tools.

If you use the optional tools offered on the site, you do so at your own risk and discretion, and you should review the terms under which these tools are offered by the relevant third-party provider(s).

We may also, in the future, offer new services and/or new features on our site (including new tools and new resources). These new features and new services will also be subject to these Terms and Conditions of Sale and Use.

ARTICLE 11 – THIRD-PARTY LINKS

Some content, products, and services available through our Service may include elements from third parties.

Links from third parties on this site may redirect you to third-party websites that are not affiliated with us. We are not obligated to review or evaluate the content or accuracy of these sites, and we do not guarantee and assume no responsibility for any content, website, product, service, or other item accessible on or from these third-party sites.

We are not responsible for any injuries or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third-party websites. Please carefully read the policies and practices of third parties and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding the products of these third parties must be submitted to those same third parties.

ARTICLE 12 – COMMENTS, SUGGESTIONS AND OTHER USER PROPOSALS

If, at our request, you submit specific content (for example, to participate in contests), or if without our request, you send creative ideas, suggestions, proposals, plans, or other items, whether online, by email, by mail, or otherwise (collectively, "comments"), you grant us the right, at all times, and without restriction, to edit, copy, publish, distribute, translate, and otherwise use in any media any comment you send us. We are not and shall not be obligated (1) to maintain the confidentiality of comments; (2) to pay compensation to anyone for any comment provided; (3) to respond to comments.

We may, but have no obligation to, monitor, modify, or remove content that we consider, at our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyright, trademarks, privacy, personality, or other personal or property rights. You also agree that your comments will not contain illegal, defamatory, offensive, or obscene content, and that they will not contain any computer viruses or other malicious software that could affect the operation of the Service or any other associated website in any way. You may not use a false email address, impersonate someone you are not, or attempt to mislead us and/or third parties regarding the origin of your comments. You are fully responsible for all comments you post as well as their accuracy. We assume no responsibility and disclaim any liability regarding any comment you post or that any other third party posts.

ARTICLE 13 – PERSONAL INFORMATION

SAS Avenue Terroir is committed to respecting the confidentiality of the information provided by the buyer, which is exclusively reserved for SAS Avenue Terroir.

Under Article 27 of Law No. 78-17 of January 6, 1978, the buyer is free to make corrections or withdraw their personal information.

ARTICLE 14 – ERRORS, INACCURACIES AND OMISSIONS

There may sometimes be information on our site or in the Service that could contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges for products, delivery times, and availability. We reserve the right to correct any error, inaccuracy, or omission, and to change or update information or cancel orders if any information in the Service or on any other associated website is inaccurate, at any time and without notice (including after you have placed your order).

We are not obligated to update, modify, or clarify the information in the Service or on any other associated website, including but not limited to pricing information, unless required by law. No set update or refresh date in the Service or on any other associated website should be considered as evidence that the information in the Service or on any other associated website has been changed or updated.

ARTICLE 15 – PROHIBITED USES

In addition to the prohibitions set forth in the General Terms and Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to encourage third parties to engage in illegal acts or participate in them; (c) to violate any regional order or any international, federal, provincial, or state law, rule, or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, mistreat, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in a way that compromises the functionality or operation of the Service or any other associated, independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, domain spoof, extort information, crawl, scrape, or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.

ARTICLE 16 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee nor do we in any way represent that your use of our Service will be uninterrupted, fast, secure, or error-free.

We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time, we may suspend the Service for indefinite periods or terminate the Service at any time without prior notice to you.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided "as is" and "as available" for your use, and without representation, warranties, or conditions of any kind, express or implied, including all implied warranties of merchantability or fitness for a particular purpose, durability, title, and non-infringement.

SAS Avenue Terroir, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall not be liable under any circumstances for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenues, savings, data, replacement costs, or any similar damages, whether based in contract, tort (even if negligent), strict liability, or otherwise, arising from your use of any service or product provided by this Service, or any other claim in any way related to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

ARTICLE 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SAS Avenue Terroir, our parent company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your violation of these Terms and Conditions of Sale and Use or the documents referenced therein, or your violation of any law or the rights of a third party.

ARTICLE 18 – SEVERABILITY

In the event that any provision of these General Terms and Conditions of Sale and Use is found to be illegal, null, or unenforceable, that provision may nevertheless be applied to the fullest extent permitted by law, and the unenforceable part shall be considered severed from these General Terms and Conditions of Sale and Use, such severance shall not affect the validity and enforceability of all other remaining provisions.

ARTICLE 19 – TERMINATION

The obligations and responsibilities undertaken by the parties before the termination date shall remain in effect after the termination of this agreement for all purposes.

These General Terms and Conditions of Sale and Use are effective unless and until terminated by either you or us. You may terminate these General Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If we determine, at our sole discretion, that you fail or we suspect that you have been unable to comply with the terms of these General Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without prior notice to you, and you will remain responsible for all amounts due up to the termination date (inclusive), and/or we may deny you access to our Services (or any part thereof).

ARTICLE 20 – ENTIRE AGREEMENT

Any failure on our part to exercise or enforce any right or provision of these General Terms and Conditions of Sale and Use shall not constitute a waiver of such right or provision.

These General Terms and Conditions of Sale and Use or any other policy or operational rule that we publish on this site or regarding the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and replace all communications, proposals, and all agreements, past and present, oral or written, between you and us (including, but not limited to, any prior version of the General Terms and Conditions of Sale and Use).

Any ambiguity in the interpretation of these General Terms and Conditions of Sale and Use shall not be interpreted against the drafting party.

ARTICLE 21 – APPLICABLE LAW

These General Terms and Conditions of Sale and Use, as well as any other separate agreement through which we provide you services, will be governed by and interpreted in accordance with the laws in force at 50 Impasse de l’Ambre 13210 Saint Remy de Provence France.

ARTICLE 22 – MODIFICATIONS TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE

You can view the most recent version of the General Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these General Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to check our site regularly to see if any changes have been made. Your continued use of or access to our site after the publication of any changes to these General Terms and Conditions of Sale and Use constitutes acceptance of those changes.

ARTICLE 23 – OTHERS

Corked bottles:

The responsibility in case of corked bottles lies with the property (or merchant) designated as the bottler. In case of cork taste, the procedure is as follows: return the bottle (full or nearly full) and its original cork with a cover letter stating the purchase from our company. Upon receipt, we will forward the claim to the concerned property (or merchant) who will assess the validity of the request and decide whether or not to replace it. As soon as we receive the response, we will inform you, and in the event of a positive decision, we will proceed with the replacement proposed by the property (or merchant).

Visuals: the visuals used on this site are not contractual.

Descriptions of wines: SAS Avenue Terroir cannot be held responsible for comments, reviews, and descriptions of wines.

ARTICLE 24 – CONTACT DETAILS

Questions regarding the General Terms and Conditions of Sale and Use should be sent to contact@avenue-terroir.com.