FAQ
1 - How can I contact you?
You will find all the ways to contact us in 'Contact'.
2 - Is my online payment secure?
We give you the choice to use Shopify Payments or Paypal, which are two secure payment systems compliant with SSL standards, the most secure and widely used encryption protocol currently. Your banking details are directly encrypted and routed between them and your bank without passing through our site. Therefore, we do not store any banking information on our site.
3 - How do I pay for my order?
- By Visa, Mastercard, and American Express credit card
- By Paypal,
These options are offered to you when validating your order based on the payment methods valid for your billing country.
4 - What are the delivery times?
- Delivery times are generally 3 to 5 working days
5 - What are the different delivery methods?
- Standard delivery to your home
Delivery prices in mainland France are generally displayed on the product sheet and on the order before payment.
6 - What to do in case of delivery delay?
Do not hesitate to contact us via our form in the contact us tab, our team is at your disposal from Monday to Friday from 9:30 AM to 6:00 PM
7 - What happens in case of absence during delivery?
In case of absence, the package is generally delivered to the Post Office or the nearest Relais Colis according to the carrier. They usually inform you by a notice left at your home and send you by SMS or email the details of where your package is available.
Check that the delivery details are accurate and correct, and indicate if possible, the phone number(s) where you can be reached.
8 - What happens in case of breakage during delivery?
Our packaging is specifically designed for the transport of wine. We have a very low breakage rate (less than 0.5% of shipments). If the condition of the delivery still does not seem acceptable to you, refuse the entire order and make precise reservations on the transport document explaining the refusal.
Attention: All reservations of the type "subject to unpacking" are null and void.
Then contact our customer service within 48 hours via our contact form specifying your order number and the nature of the dispute. We will take all necessary measures to reship your package at our expense as quickly as possible.
9 - What happens in case of missing or error on my order?
Our logistics service carefully ensures compliance with your order. However, if we notice an error with you, please contact our customer service immediately via our contact form. We will get back to you within 24 hours and will take the necessary steps to correct this error as soon as possible.
10 - How can I know if my order has been taken into account?
After the last step of validating your order on our site, you immediately receive a summary of your order confirmation by email.
11 - How can I know if my order has been shipped?
A confirmation email regarding the processing of your order by our shipping service is sent to you on the same day your order departs with the tracking number.
12 - How can I modify or cancel my order?
If you have already fully validated your order and payment online and wish to modify or cancel it, please do not hesitate to contact us via our contact form as soon as possible. We will take the necessary steps as quickly as possible.